Frequently asked questions

General

• How can I contact alqamees?

  We can be contacted through our contact us page. Alternatively, you can email us at help@alqamees.com.

• Is customer service available over the phone?

  At this time, we offer customer service via email. If you need to speak to us, please provide us with your phone number, location (i.e. Country) and best time to call and we will have a representative call you. But, its faster to get a reply by simply emailing us help@alqamees.com.

• How is alqamees different from the other (thobe - jubba - kandura) websites?

  alqamees is the only website that lets you design your qamees (thobe - juba - kandura) and tailor it to your measurements.

• Where are the custom-made qamees produced?

  Our professional and experienced team of tailors are located in Karachi, Pakistan.

• Is registration required to purchase from alqamees?

  For your benefit and convenience, a registration is required to place an order. Registering with alqamees ensures you stay upto date with the Progress of your order.

• What is alqamees satisfaction guarantee?

  alqamees exerts their level best to meet the customer's expectation, with the team of finest tailors, your product is guaranteed to meet the expectation.

• Is alqamees reliable and trustworthy?

  alqamees is a completely unique Islamic clothing ecommerce website. Alhumdulliah, we are reliable and trustworthy. alqamees is not a fake, illegitimate website. Please read our Testimonials Page and checkout our Facebook, Twitter and Instrgram accounts to learn more about us. We want you to have Full confidence in us. Your confidence and trust is worth more than your business!

• Can I order alqamees as a Gift?

  alqamees can be ordered as gift, direct shipping to the address is also available in my account.

• What is a Credit Code?

  A Credit Code is a Code that has a certain value (i.e. £ 25 GBP, $ 75 USD, $ 55 CAD, € 95). It has no expiry date and can be redeemed during checkout. If you total Purchase Price exceeds the value on the Credit Code then you will be required to pay the rest of the amount. If, the value of Credit Code is greater than the Purchase Price, then the rest of the amount is saved on the Credit Code and can be redeemed in the future. Credit Codes have no expiry date.

• What is a Coupon Code?

  A Coupon Code is a Percentage (i.e. 10%) off on the Total Purchase Price. Coupon Codes are used for promotional offers and they have a time limit. A coupon code is also used during checkout. Coupon codes may also have a minimum purchase limit.

• What is the difference between Credit Code and Coupon Code?

  Credit Code has a definite value while Coupon code is a percentage discount. Credit codes have no expiry date and Coupon Codes can be time limited and other restrictions.

• How can I gift a qamees to a friend or family?

  You can send them an e-gift card with the desired value and they will sure be happy to design one to their liking and personal body measurements. Click Here to learn more about E-Gifts.

Order

• How do I make changes to an existing order?

  We are happy to assist you in making changes to your existing order. Please email us with your order number and changes you would like at care@alqamees.com within 24 hours of submitting your order. Changes made after the 24 hours deadline are not guaranteed.

• How do I check the status of my order?

  To view the status of your order, login to "My Account".

  "Review" means your order details are being assessed and are soon to be forwarded to Tailors
  "In progress" means we have received your order and its being made by our tailors.
  "Shipped" means we have finished making your shirt(s), they are on the way to you.
  "Complete" means we have completed your order, and item has been received.

• How do I cancel my order?

  Orders can be canceled prior to Processing the order (no more than 24 hours after payment). To check the status of your order, please log in to My Account.

• How do I make a special request?

  For any special requests, such as asymmetrical body size, urgent order, etc, please contact us at care@alqamees.com before you complete your order.

• How do I change the address on a placed order?

  To request an address change on a placed order, please contact us at care@alqamees.com. Requests will be processed as soon as possible but may delay the shipment.

• How do I combine orders?

  All orders placed at within 24 hours under the one shipping address are automatically combined. To combine orders placed 24 hours apart, please contact us at care@alqamees.com. Orders placed under different shipping address cannot be combined. Be advised, when emailing us; include your order number to help us assist you better.

• How do I remake a qamees similar to the one I ordered before?

  Please login to "My Account", view and select the qamees you would like to remake in the "order history", click "Remake One Similar To This".

• I want a particular design; can you create a special product for me?

  alqamees does offer a comprehensive set of customization options. However if you want something truly unique, we can help you. Please visit our special orders page to learn more about the order process.

• I forgot to add a customization to my order. Is this still possible?

  No customization is allowed once the order has been placed as there are price changes associated with customizations. However, a grace period of 24 Hours is given to make any measurements changes. If you order status is in "Review", you may choose to Cancel the order and place a New Order with the desired Changes. If you wish to cancel your order please contact orders@alqamees.com with your order number.

• How many days in advance should I order before my event (wedding, ceremony, event etc)?

  You should give yourself a minimum of 30 days, but we recommend getting your order in 45 days prior to the wedding date. This will leave a suitable amount of time if alterations or a remake is necessary.

• Why is the price same even for a children's order.

  We incur equal production and shipping costs in producing an adult's order and a child's order. The costs marginally vary with a child's order as it uses less fabric.

Shipping & Handling

• What is the delivery time?

  It takes approximately 2-4 weeks with Standard Delivery and 7 - 9 Business days with Express Shipping option. Delivery time varies depending on your location and the shipping method.

• What are the shipping costs?

  We have two shipping options; Standard shipping is FREE and is included in every purchase. Express shipping is available at a nominal cost.

• Does alqamees really offer FREE World Wide Shipping?

  Yes! alqamees offers Free World Wide shipping on all items!

• I need my order urgently. What should I do?

  Yes, alqamees also offers Express shipping at a nominal cost.

• Are there any additional duties and taxes?

  We take care of most of the payments involved in the delivery process, but, we cannot guarantee any additional fees. Please contact your Border agency or local authorities to determine the laws of the country.

• My Order is on Hold by the courier, what should I do?

  You should immediately contact the courier and provide them the information sent to you by our shipping department.

• My Package is shipped to the Wrong Address.

  If you provided wrong address, you will need to contact the courier to have it re-routed to the correct address. This may have re-routing fee. You will need to shoulder the cost. If the order is urgent, we will remake and rush ship it at your full expense. If alqamees provided the wrong address to courier, alqamees will handle full re-shipment costs. If the order is urgent, we will remake and rush ship it to you at no extra cost.

Measurements

• I do not have a measuring tape. What should I do?

  Measuring tapes are inexpensive. You can purchase it in fabric stores, sewing section of superstores or local retailers. If you cannot find a measuring tape, you may choose the standard size that best resembles your measurements.

  We send a measuring tape with every order.

• Will my measurements be saved for future orders?

  Yes, for convenience, your measurements will be saved in your profile. Simply create a profile in your account, and access it whenever you are ready to order.

• Can I get custom measurements for alqamees Exclusive?

  Once you have selected the alqamees Exclusive Design, it will direct you to measurement page. Thereafter, you may choose your custom measurement or go with a standard size.

• Will my qamees shrink?

  Please consult of our Care Tips section before washing at home. Proper care is important to maintain the quality of the qamees.

• How are the measurements I submit online used to create my qamees®- garment?

  The measurements that you submit via the self-measurement process are not your final garment measurements, but used as a base to guide us in creating your qamees or other garments. At alqamees, your qamees® goes through a 3 step measurement review process to ensure ideal fit:

  1. You measure yourself using our guide.
  2. Our team may adjust your measurements based on the cut standards for someone your weight and height.
  3. An alqamees Master Tailor then further refines your measurements based on his years of experience in hand cutting clothes.

  If you choose a qamees measurement then the above process is ignored and the your give measurements are considered final.

• I want to change measurements on my current order, is this possible?

  Depending on the stage of your order, we can adjust as desired. If your order status in your Account is 'Review' you can update your profile online and it will be used in the current order. You must send us an email to orders@alqamees.com notifying of the changes made along with your order number. All orders are given a 24 hour grace period to make changes to the measurements.

  If the order is marked 'In Production' or 'Shipped' your measurement profile is locked and unable to be adjusted. This is done to ensure our tailors produce your suit properly and it is delivered to you in a timely fashion.

• Can you custom make qamees®-garment for big guys or even for children?

  alqamees customers come in all shapes, sizes, and ages. All our products are hand tailored according to your submitted measurements, so there are no limitations with regards to large or small measurements.

• What is the difference between Slim, Regular and Loose Fitting Style?

  When body measurements are submitted, our tailor adds allowances as room for movement. These allowances depend on the type of fit you have selected. Please review the chart to understand the allowances added for each fit style.

  We add the above stated (depending on your fit style) to the Chest, Waist and Hip measurements you provided; in order to give you room to move about. Depending on your body type; shoulder, sleeve length, collar, and qamees length are tailored almost exactly to your measurements. Adjustments to the Biceps, Forearms and Wrist are determined after comparing shoulder and chest measurements.

Payment

• What method of payments does alqamees accept?

  Currently we accepts VISA and MasterCard.

• Is my payment secure?

  All the transaction takes place via PayPal to ensure that your security, privacy and confidentiality are not compromised.

  For more information on payments, click here

• How can I trust that my credit card transaction is safe?

  Our website features a SSL secure connection during the transaction similar to Amazon and major online banking sites, keeping your information secure and private. Your credit card information is never stored in our database. Please note that the charge on your statement will appear "ALQAMEES".

• Are there any taxes or duties for customs?

  There is an exemption quota in most countries that allows some merchandise, depending on the value of the package, to be received free from taxes and duties. The exemption quota varies for each country. For countries like United States, Australia, New Zealand, France, and UK, packages are received free of taxes and duties when the value does not exceed USD 200. For other countries, please check with your local customs office.

• Why was my PayPal payment declined?

  All payment processing is handled by PayPal. alqamees is not given any Personal information. Please verify the following and contact PayPal if the problem persists.

  • Zero balance without backup funding
  • Returned Check
  • Negative Balance
  • Exceeded spending Limit
  • Credit card expired
• How do E-gift certificates work?

  Gift certificates are ordered through the gift certificate section and sent to recipients via email. alqamees gift certificates are not redeemable for cash and cannot be returned for a cash refund.

  Any unused portion will remain available for future purchases under the same Gift Certificate Number. alqamees is not responsible for lost or stolen gift certificates.

ALTERATIONS - REMAKES - RETURNS

• My qamees does not fit me properly, what should I do?

  We all know, mistakes sometime happen, but don't worry we are here to help you resolve the problem. If your qamees does not fit you properly please do the following:

  1. Step 1: Log into your account and Review (check) the measurements your provided.
     Click My Account and under Measurement Profile Section, select the appropriate Profile Name and click edit to view the measurements.
  2. Step 2: Measure the qamees using the measuring tape that came with the package
     Please follow our guide to measuring a qamees. Click Here to View The Guide. You can also print out the measuring form to help you with the process.
  3. Step 3: Understand-Interpret the Measurements

  If you provided a qamees measurement, then it is straight forward. The Measurements of the qamees should be the same as measurements on profile.

  If you provided a Body Measurement then it is important to understand how to interpret the measurements of Chest, Waist and Bottom taken in Step 2.

  Consider the Fitting Style you choose for your order (i.e. Slim, Regular or Loose). Now, apply the following equation to calculate the measurement errors.

  Qamees (Chest-Waist-Bottom) Measurements X 2 - Your Profile (Chest-Waist-Bottom) Measurements = Fitting Margin

  The Fitting Margin should equal to that of your selected fitting style. Neck, Shoulder, Sleeve/Arm Length and Qamees Length of the qamees should be exactly as on profile.

  If there is a discrepancy between the measurements on profile and the measurements of the qamees, please contact us at care@alqamees.com with following details:

  • Order Number along with Profile Name
  • Pictures of the qamees clearly highlighting the measurements errors
  • Pictures of the packaging received

  Once we have received the above mentioned information we will investigate the matter and respond to your email promptly.

  alqamees will review the following and may ask for additional information if required.

  • Photos Sent
  • Your Profile
  • Original order details submitted,
  • Production Papers
  • Quality Control Sheets
  • Additional notes/requests made by You
  • Email correspondences concerning the order

  NOTE: Please make sure that you send us an email within 15 days after receiving the package. We cannot entertain complains after the 15 days period has expired.

• Where should I get my clothing altered?

  You can visit any local alterations shop to get your clothing altered. alqamees will cover up to a maximum of 30% of the total purchase price of the order for your alterations bill. We may be able to recommend an alterations shop in your area as well, please contact our us at help@alqamees.com with any questions.

• How long does it take to get a remake?

  Once the updated measurements and request have been sent to our production team, we will begin your remake. You will receive the remade order within 4 weeks of submission. Check your order status in your My Account for updates.

• I received the wrong order.

  First, log into your account see what you ordered. If you are sure that you did not receive what you ordered please contact us at care@alqamees.com with your order number and we will look into this matter.

• The qamees design is not what I asked for.

  First, log into your account confirm what you ordered. Once you have made sure, please contact us at care@alqamees.com with following details:

  • Order Number
  • Detailed explanation of the mistake(s)
  • Pictures of the mistakes.

  Once received, we will investigate the matter and respond to your email promptly.

• Can I return my qamees?

  Please refer to our Return Policy

• I received a damaged / defected qamees. What Should I do?

  You should contact us at care@alqamee.com within 7 days after receiving the package. Please include your Order Number and Profile Name in the email.

• There are marks / spots on qamees. What can be done?

  You should contact us at care@alqamee.com within 7 days after receiving the package. Please include your Order Number and Profile Name in the email.